Which requirements do I have to consider?
The goods must be unworn, unwashed and in perfect condition.
In which period is a return possible?
As part of the statutory right of with drawal within 14 days.
How do I return my order?
- For a free return (only for returns within Germany), please use the online portal of our shipping partner DHL. There you can create and print a free return note via PDF online.
- Attach the return note in a clearly visible way on your return and simply hand it over to a German post office or a DHL parcel shop.
- For the fastest possible returns processing fill out our return slip stating the reasons for return and attach it to the package. This helps us to constantly optimize our products and our services.
Unfortunately, we can not offer free returns outside of Germany.
1. Please stamp the return shipment at your expense and send the goods to:
2. For the fastest possible returns processing fillout our return slip stating the reasons for return and attach it to the package. This helps us to constantly optimize our products and our services.
How does the refund work?
The repayment always takes place in the payment method used with your order and happens within 5 working days.
Can I exchange an item?
Unfortunately, an exchange is not possible. Send back your return as described above and simply order your desired items again.
All legal matters relating to returns can be found on our cancellation policy.